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Frequently Asked Questions by Homeowners
About the Service
About the Service Professionals
About Contacting the Service Professionals
About Working With Service Professionals
About the TopServicePros Website
About the Service
How much does the TopServicePros service cost?
- The service is FREE to homeowners! We earn our revenue from the many service
pros that list their businesses for you to find.
How does the TopServicePros system work?
- It's really quite simple. You pick the service that you are looking for and
then tell us your home zipcode. We'll show you a list of service professionals
that are servicing your area. You can get more details on each one and contact
them via email or phone to get a quote.
Do I have to be a member to use the TopServicePros site?
- No. In fact you never sign in at all. The member links you may see are for the
service pros to login to maintain their listings. The only time we will ask you for any information is if
you want to send an email to selected service pros.
Are you an agent for the service pro?
- No. We are strictly an advertising site. We receive no fees or commissions
resulting from any business that you may do with the service pro. Arrangements
with the service pro are made directly with them.
What cities does TopServicePros cover?
- Potentially any city in the United States, including the territories of Puerto Rico
and US Virgin Islands! If a service professional has registered with TopServicePros
and is servicing your home area then they will appear in your search results. (Sorry Canadian residents, we are not
registering Canadian companies yet but we are considering it.)
Why are the search results not sorted by distance?
- This is one of the more unique aspects of the TopServicePros website. You as a
homeowner really do not care if the service pro is located 2, 10, or 50 miles
away from your home. They are coming to your house anyway! For this reason
we do not sort the list by proximity.
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About the Service Professionals
Does TopServicePros endorse the service pros?
- No. We provide a listing service for the professionals but we do not have
perform background checks or otherwise endorse the professionals. Please check
out the business and ask for references to make sure you are comfortable with
their service.
Does TopServicePros guarantee the work of the service pros?
- No. We cannot guarantee any work done by these independent businesses. Please do
let us know if you have problems with any business listed with TopServicePros.
Do you verify the information in a service pro's listing?
- No. The accuracy of all of the information in the service pro's listing is the
responsibility of the individual service provider. If you feel that some
information is misleading please let us know and we will work with the service
pro to clarify the information.
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About Contacting Service Professionals
- You can contact the service pros directly by phone or through the email form on this
site. If you contact the service pro via phone, please make sure to mention that you
found them on the TopServicePros website.
On each service pros page you will see a contact button which will give you
the phone number and the ability to email them.
Also on the search listing page you
have the opportunity to email ALL service pros that are servicing your area.
- In order to keep SPAM robots from finding the service pro's email address we
keep that information hidden. You will fill out a form which will send an email
directly to the service professional and then they will contact you directly
(either through email or phone) and then you are on your way!
- Yes. In fact it is encouraged and we have provided the "Contact All" feature
to allow you to compose one email message that will be sent to all the candidate
service pros serving your area with one button click! How's that for comparison
shopping!
- No. We just connect you to quality service professionals that are interested in
your business. We hope you can come to an agreement with one of these businesses.
- Absolutely Not. Your information goes directly to the service pro (who will see your
email address). We will never
sell your information to third parties.
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About Working with Service Professionals
How do I know I can trust the service pro?
- TopServicePros assumes no responsibility for the accuracy of advertisements
on this web site, nor the financial condition of the service pro, nor the
character of the business. It is the responsibility of the potential customer
and strongly recommended that you ascertain the validity of each business.
Obtain terms and conditions in writing. We suggest asking the service pro
for references or examples of past work. KNOW YOUR SERVICE PRO.
How does TopServicePros.com handle customer complaints?
- We occasionally receive complaints from customers who found their service pro
advertised through TopServicePros -- and ask us to help resolve a problem with the business.
Here is how we respond.
- We request specifics of the complaint. Usually, the complaint claims
misleading webpage content (e.g. services "not as advertised") -- or the
complaint concerns work not completed in the reasonable and agreed upon timeframe.
- We ask the service pro to promptly resolve the complaint, or to reply otherwise.
- If the service pro does not respond within 14 days following #2, we disable
the webpage until the complaint is resolved to our satisfaction.
If we receive more than two complaints about a specific service pro, then we remove
that listing from TopServicePros, and will not allow it to be advertised here again
until the service pro can prove to our satisfaction that problems have been resolved.
We take customer's complaints very seriously, and encourage our service pros to resolve them quickly.
Does a service pro have to be licensed?
- Maybe. Licensing means that the service pro is authorized to work by the state
or local government. But not all governments require licensing depending on the
type of work and size of the job. Check with your local government to verify
what licensing and permits are required for your situation.
How do I make payments to the service pro?
- That is between you and the service pro. The listing for each service pro
will indicate what type of payments they accept (credit cards for instance).
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About the TopServicePros Website
What can I do to help spread the work about your wonderful site?
- Thanks for asking! You can tell a friend about this site when they are looking
for a service pro. Also tell any service pros you know that they should consider
advertising here.
I've got a suggestion for your site, do you want to hear about it?
- For sure! We are always looking to improve the site and service. Please send your idea to our president
richard@TopServicePros.com
How can I get more help?
- Didn't find what you need here? Just drop us an email with your question or
problem and we'll be glad to help. support@TopServicePros.com
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